Shipping policy

Shipping Policy

At Paw&Home, we aim to process and deliver your orders as efficiently as possible. Please read the information below for full details on our shipping process.

Order Processing

  • Orders are typically processed within 1–3 business days

  • Orders are not processed or dispatched on weekends or UK public holidays

  • Once your order has been dispatched, you may receive a shipping confirmation email where available

Some of our products are shipped directly from our trusted suppliers to ensure the best availability and pricing.

Shipping Destinations

We currently ship to multiple countries worldwide. If your country is available at checkout, we are able to ship to your location.

Estimated Delivery Times

Delivery times vary depending on your location and supplier fulfilment centre.

Estimated delivery times are:

  • UK & Europe: 7–15 business days

  • International Orders: 10–20 business days

Please note:

  • These timeframes are estimates, not guarantees

  • Delays may occur due to customs processing, courier delays, weather conditions, or peak demand periods

Shipping Costs

  • Shipping costs are calculated at checkout and displayed before payment

  • Any applicable delivery charges will be clearly shown prior to completing your order

Customs & Import Fees

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address Information

Please ensure all delivery details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist.

If your order is marked as delivered but you have not received it:

  • Please check with neighbours or your local delivery office first

  • If the issue remains unresolved, contact us and we will investigate further